One-Hour Response Guarantee in Cloud Website Hosting
If you’re using any of our Linux cloud website hosting and you’ve got an enquiry or stumble upon some complication, you can touch base with us 24x7 by opening a helpdesk ticket or by writing an email and we guarantee that you will have an answer in no more than 1 hour. If the issue can be resolved, we will do it before we reply, whereas in case there is something that you need to do on your end, we will provide you with all the required info – what settings to check, what workable solutions to try, and so on. Normally, you’ll obtain a response within only half an hour, which goes to say that waiting around for hours and hours on end or even for more than one day to receive assistance is something impossible. Our 1-hour response time guarantee applies to any question that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a trouble ticket through your hosting Control Panel or send an email connected to your semi-dedicated server, you will have an answer within maximum 60 minutes. You can touch base with us whenever you wish with regards to billing, technical or general issues and since we will be at your service around the clock, you will always get support without any delay. Based on the particular issue or question, we’ll give you more details, eliminate the predicament if it’s been caused by something that is within our reach or advise you on what actions to take in case you have to alter some setting for a web application that we cannot access. You can just forget about waiting around for a whole day for each and every reply. The fact is, in the majority of cases we answer tickets and emails within no more than twenty to twenty five minutes.