In case you have ordered a hosting plan and you’ve got certain queries regarding a specific feature/function, or if you’ve confronted some challenge and you need help, you should be able to contact the respective tech support staff. All web hosting companies deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, as the quickest way to tackle an issue most often is to open a ticket. This mode of communication makes the responses sent by both parties easy to follow and permits the customer service team representatives to escalate the case in the event that, for instance, a sysadmin should get involved. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll need to use no less than 2 separate accounts to get in touch with the customer service staff and to actually manage the hosting space. Non-stop switching from one account to the other might often be a bore, not to mention the fact that it requires quite a long time for most web hosting companies to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast with what you may find with lots of other hosting companies, the support ticket system that we’re using with our Linux cloud website hosting is included in the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t need to remember different log-on names and passwords, since you will be able to manage your tickets and the web hosting account itself from a single place. So, in case you’ve got a query or confront a difficulty, you can get in touch with our tech support staff members momentarily. Our system offers a clever search functionality. This suggests that even if you have sent a multitude of tickets through the years, you’ll be able to track down the one that you want in an instant. Plus, you can check knowledge base recommendations for handling commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which means that you won’t need an additional support platform to contact our help desk staff – you can do this on the spot the moment you bump into an obstacle. Sending a new ticket takes a couple of clicks of the mouse and tracking down an older one is just as simple. Using our intelligent search functionality, you can quickly track down any ticket that you’ve already opened. You can send a ticket at any given time whatsoever as our customer care staff members are at your disposal 365 days a year and answer in less than 1 hour, even though it rarely takes this much to get assistance. With Hepsia, you will have everything in one place and you can just forget about having to use 2 or more platforms to solve a simple problem.