Being able to get in touch with your cloud website hosting company any time you have any kind of questions or experience any difficulties is quite important and how quickly they will answer and react is usually essential, especially if your site is business-oriented, as longer downtime could mean losing prospective customers. The support options are usually an easy way to distinguish actual suppliers from resellers. The latter generally answer just to emails or support tickets and you will need to wait for a whole day or longer to get an answer. In case the issue needs several replies, you will end up losing days to have a basic problem fixed. With a legitimate and trustworthy website hosting company, you will be in a position to get in touch with the support at any moment and receive a quick reply no matter what the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the importance of receiving assistance without delay, that's why our cloud website hosting services come with 24/7 support along with several means of communication. If you do not have an account yet, you can easily call us or come on our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up buying a service that you can't use. If you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it requires additional analysis. In contrast to the majority of suppliers on the market, we reply to all the tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we supply come with 24/7 customer and technical support, therefore regardless of what problem you experience, you are able to get in touch with us and we will help you quickly. The guaranteed reply time for every email or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds 20 min. We also offer telephone support with multiple local numbers worldwide as well as a live chat, so you can get in touch with us and receive more info about our solutions even if you don't have an account yet. We can help you with nearly any question or an issue you have - payment methods, plan specifications, email configuration, web hosting account settings, etc. If you use our services, you won't ever encounter a situation where you have to wait for a few days to get an issue solved like you may need to do with a number of other companies.

24/7 Customer Support in VPS Hosting

In case you rent a Virtual Private Server from our company, you'll be able to contact us 24/7 for every server-related issue or forvarious difficulties and questions regarding the pre-installed software your server comes equipped with. If you have not acquired your virtual private server package yet, you are able to learn more details about our solutions by giving us a telephone call or by using the live chat service. For more technical problems, you'll be able to send an email or open a support ticket from your billing Control Panel and you'll receive assistance within a maximum of an hour irrespective of the time of the day, even on holidays and weekends. The actual reply time usually does not exceed 30 minutes. If you're looking for assistance for third-party software, you will be able to use the Managed Services upgrade which you can add to each and every VPS plan and our admins will assist you with any set up or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server packages that we provide come with 24/7 support via different methods of communication and with a 1-hour maximum answer time warranty. When you want to learn more about the packages or you have various billing or general questions, you're able to phone one of the local numbers that we have globally or you could use our live chat service and talk to a live representative. For solely tech difficulties that need some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, as all these channels are more appropriate to keep track of a given matter. The response time for them rarely surpasses 30 minutes, which means that you can forget about waiting for an entire day to get support. Our support service is available for all server-related matters, including the pre-installed software. When you want assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we offer with all plans.